Registration

You must be registered with The Psychology Rooms or Glasgow Medical Rooms to access our service. At your first appointment we will ask you to complete a registration form that records your name, date of birth, address, insurance details (if appropriate) and details of your NHS GP. Please see our privacy Policy for how we store this information in a manner that protects your confidentiality.

Therapy

Clinical Psychologists undertake assessment prior to offering treatment. Assessment will usually be completed in one session but sometimes can take up to two sessions. During the assessment we will discuss your current and past difficulties, what if any treatment you have tried, what your goals are for treatment and gather some brief information about your life in general. You will also be asked to complete psychological questionnaires.

Assessment helps us develop a personalised psychological formulation. A psychological formulation is underpinned by evidence based psychological theories such as attachment theory, learning theory, behavioural theory, cognitive theory, social psychology theories. Psychological formulation describes your difficulties, what predisposed you to these, what the triggers for your difficulties are, what keeps them going and what protects you against them.

Psychological formulation helps us to decide whether psychological therapy is likely to be appropriate for you and if so, provides a framework for developing the most suitable treatment approach. Decisions about which therapies will be offered are also informed by professional best practice guidelines such as those developed by the National Institute for Health and Clinical Excellence (NICE), the Scottish Intercollegiate Guidelines Network (SIGN) and the MATRIX guide to delivering Psychological Therapies in Scotland.

Once formulation has been established collaboratively and agreed upon, we can start treatment. Treatment appointments are generally offered on a weekly or fortnightly basis. This allows time for skills practice and other ‘homework’ tasks to be completed between sessions without so much time passing that session material is forgotten.

Confidentiality

Clinical Psychologists are confidentiality bound by the Information Commissioner’s Office and professional codes of conduct stipulated by the Health and Care Professions Council (HCPC) and (for those registered) the British Psychological Society (BPS). Like any other health professional, everything discussed is confidential. However there are some ethical limits to confidentiality. For example, I am legally and ethically bound to disclose information if I am concerned you are a risk to yourself or someone else or if ordered to do so by a court. Whilst I do not need your consent to disclose information in these circumstances, I will always endeavour to discuss this with you first.

Attending clinical supervision is a professional requirement for Clinical Psychologists and ensures the quality of therapy provided. During clinical supervision I may discuss your case. Clinical supervision is provided by a Clinical psychologist also bound by the same codes of conduct and confidentiality as myself.

FEES

Fees are subject to change at any time except during a course of treatment where we have agreed a set number of sessions.

Paying for services yourself

If you are paying for treatment yourself, you will be expected to pay at the reception at the end of your appointment. Payment is usually made by credit or debit card, however alternative payment methods can be arranged if required (for example BACS, cash or cheque).

It is your responsibility to ensure that funds are available in your bank to avoid any potential charges your bank may apply for failed payments.

Fees paid for by a third party

The fees charged for those funding sessions through health insurance providers, lawyers or any other third party are negotiated between the third party and The Psychology Rooms. Many insurance providers have pre-determined fees depending on the type of clinician providing the service.

If you wish to attend sessions through an insurance provider, we will require your membership number and authorisation number prior to your first appointment. It is your responsibility to ensure any authorisation by an insurance or legal entity covers your fees in full and in the case where a shortfall (excess) in what the insurance / legal entity or organisation will pay, you agree to be responsible for any outstanding fees.

Reports

We charge for reports. The price you pay will be dependent on the length of time the report takes, this will be agreed with you in advance. Reports are most valid when completed immediately following our input. We may be unable to provide comprehensive reports following any break in provision. Reports are based on our professional opinions. We are unable to change our professional opinions within a piece of work.

Cancellation and failure to attend appointment

You must provide us with at least 48 hours notice to cancel or amend your appointment. If a session is cancelled by you less than 48 hours prior to the appointment, then 100{509ed04788001b1918d7fc240db2eaf90fc25681a10a1d8e3892c99e332fbe35} of the total cost will be payable irrelevant of the reason for cancellation.

You can telephone reception to cancel or amend appointments on 0141 225 0140 between the hours of 0900 and 1700 hours Monday to Friday. If you contact us outside of these hours your cancellation or amendment will be treated as being received the following working day. Please note if your appointment is for a Monday we need to have notification of your cancellation or amendment on Friday before 5.00pm. We do not operate on Bank Holidays so please ensure if you need to cancel or amend an appointment you provide us with notice during our working hours.

If you are late for an appointment it will not be possible to extend your session time.

Charges for outstanding fees

We reserve the right to charge interest on overdue fees. Interest will be charged at the ‘daily rate’ on the whole of the outstanding debt until settled in full. Interest is charged at a rate of 8{509ed04788001b1918d7fc240db2eaf90fc25681a10a1d8e3892c99e332fbe35} above the late payment reference rate set by The Bank of England. For all direct debit payment failures, we will charge a £15 administration fee. We charge £10 for each letter / email that is sent to you requesting payment. We will send reminders weekly until payment is received or a maximum of 6 letters have been sent. We charge £50 Administration Fee if we proceed to make an application to the small claims court to recover our fees. Further charges may be applied if we instruct a third party to recover the debt on our behalf.